708 lines
22 KiB
Dart
708 lines
22 KiB
Dart
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import 'package:flutter/material.dart';
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import 'package:flutter/services.dart';
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import '../../../core/theme/app_colors.dart';
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import '../../../shared/widgets/custom_app_bar.dart';
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/// 帮助与反馈页面
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class HelpFeedbackScreen extends StatefulWidget {
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const HelpFeedbackScreen({super.key});
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@override
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State<HelpFeedbackScreen> createState() => _HelpFeedbackScreenState();
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}
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class _HelpFeedbackScreenState extends State<HelpFeedbackScreen>
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with SingleTickerProviderStateMixin {
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late TabController _tabController;
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final TextEditingController _feedbackController = TextEditingController();
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String _selectedFeedbackType = '功能建议';
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String _contactEmail = '';
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bool _isSubmitting = false;
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final List<String> _feedbackTypes = [
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'功能建议',
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'问题反馈',
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'内容错误',
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'性能问题',
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'其他'
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];
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final List<Map<String, dynamic>> _faqList = [
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{
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'question': '如何开始学习？',
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'answer': '点击首页的"开始学习"按钮，选择适合您的学习模式。我们提供单词学习、语法练习、听力训练等多种学习方式。',
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'category': '学习指导'
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},
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{
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'question': '如何设置学习目标？',
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'answer': '进入个人中心 > 设置 > 学习设置，您可以设置每日单词目标和学习时长目标。系统会根据您的目标提供个性化的学习计划。',
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'category': '学习指导'
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},
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{
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'question': '如何查看学习进度？',
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'answer': '在个人中心可以查看详细的学习统计，包括学习天数、掌握单词数、学习时长等数据。',
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'category': '学习指导'
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},
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{
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'question': '忘记密码怎么办？',
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'answer': '在登录页面点击"忘记密码"，输入您的邮箱地址，我们会发送重置密码的链接到您的邮箱。',
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'category': '账户问题'
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},
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{
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'question': '如何修改个人信息？',
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'answer': '进入个人中心 > 个人信息，您可以修改头像、用户名、邮箱等个人信息。',
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'category': '账户问题'
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},
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{
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'question': '如何开启/关闭通知？',
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'answer': '进入个人中心 > 设置 > 通知设置，您可以自定义各种通知的开启状态和提醒时间。',
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'category': '设置问题'
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},
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{
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'question': '音频播放不了怎么办？',
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'answer': '请检查网络连接和设备音量设置。如果问题持续存在，可以尝试重启应用或清除缓存。',
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'category': '技术问题'
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},
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{
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'question': '应用运行缓慢怎么办？',
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'answer': '建议清除应用缓存，关闭其他后台应用，确保设备有足够的存储空间。如果问题持续，请联系客服。',
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'category': '技术问题'
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},
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{
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'question': '学习数据会丢失吗？',
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'answer': '您的学习数据会自动同步到云端，即使更换设备也不会丢失。建议保持网络连接以确保数据及时同步。',
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'category': '数据安全'
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},
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{
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'question': '如何导出学习记录？',
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'answer': '目前暂不支持导出功能，但您可以在学习统计页面查看详细的学习数据和进度图表。',
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'category': '数据安全'
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},
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];
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@override
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void initState() {
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super.initState();
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_tabController = TabController(length: 2, vsync: this);
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}
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@override
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void dispose() {
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_tabController.dispose();
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_feedbackController.dispose();
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super.dispose();
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}
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@override
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Widget build(BuildContext context) {
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return Scaffold(
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backgroundColor: AppColors.surface,
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appBar: CustomAppBar(
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title: '帮助与反馈',
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bottom: TabBar(
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controller: _tabController,
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labelColor: AppColors.primary,
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unselectedLabelColor: AppColors.onSurfaceVariant,
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indicatorColor: AppColors.primary,
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tabs: const [
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Tab(text: '常见问题'),
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Tab(text: '意见反馈'),
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],
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),
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),
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body: TabBarView(
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controller: _tabController,
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children: [
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_buildFAQTab(),
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_buildFeedbackTab(),
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],
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),
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);
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}
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/// 构建常见问题标签页
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Widget _buildFAQTab() {
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final categories = _faqList.map((faq) => faq['category'] as String).toSet().toList();
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return SingleChildScrollView(
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child: Column(
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children: [
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// 搜索框
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Container(
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margin: const EdgeInsets.all(16),
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decoration: BoxDecoration(
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color: Colors.white,
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borderRadius: BorderRadius.circular(12),
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boxShadow: [
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BoxShadow(
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color: Colors.black.withOpacity(0.05),
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blurRadius: 10,
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offset: const Offset(0, 2),
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),
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],
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),
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child: TextField(
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decoration: InputDecoration(
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hintText: '搜索问题...',
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prefixIcon: Icon(Icons.search, color: AppColors.onSurfaceVariant),
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border: InputBorder.none,
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contentPadding: const EdgeInsets.symmetric(
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horizontal: 16,
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vertical: 12,
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),
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),
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onChanged: (value) {
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// TODO: 实现搜索功能
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},
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),
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),
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// 快速入口
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Container(
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margin: const EdgeInsets.symmetric(horizontal: 16),
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child: Column(
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crossAxisAlignment: CrossAxisAlignment.start,
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children: [
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Text(
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'快速入口',
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style: TextStyle(
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fontSize: 18,
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fontWeight: FontWeight.bold,
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color: AppColors.onSurface,
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),
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),
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const SizedBox(height: 12),
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Row(
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children: [
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Expanded(
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child: _buildQuickActionCard(
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icon: Icons.school,
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title: '学习指南',
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subtitle: '新手入门教程',
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onTap: () => _showLearningGuide(),
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),
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),
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const SizedBox(width: 12),
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Expanded(
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child: _buildQuickActionCard(
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icon: Icons.contact_support,
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title: '在线客服',
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subtitle: '实时帮助支持',
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onTap: () => _contactCustomerService(),
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),
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),
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],
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),
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],
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),
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),
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const SizedBox(height: 24),
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// 分类问题列表
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...categories.map((category) => _buildFAQCategory(category)),
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const SizedBox(height: 32),
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],
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),
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);
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}
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/// 构建意见反馈标签页
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Widget _buildFeedbackTab() {
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return SingleChildScrollView(
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child: Padding(
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padding: const EdgeInsets.all(16),
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child: Column(
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crossAxisAlignment: CrossAxisAlignment.start,
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children: [
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// 反馈类型选择
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Text(
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'反馈类型',
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style: TextStyle(
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fontSize: 16,
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fontWeight: FontWeight.w600,
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color: AppColors.onSurface,
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),
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),
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const SizedBox(height: 12),
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Container(
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decoration: BoxDecoration(
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color: Colors.white,
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borderRadius: BorderRadius.circular(12),
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boxShadow: [
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BoxShadow(
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color: Colors.black.withOpacity(0.05),
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blurRadius: 10,
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offset: const Offset(0, 2),
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),
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],
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),
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child: DropdownButtonFormField<String>(
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value: _selectedFeedbackType,
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decoration: const InputDecoration(
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border: InputBorder.none,
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contentPadding: EdgeInsets.symmetric(
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horizontal: 16,
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vertical: 12,
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),
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),
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items: _feedbackTypes.map((type) {
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return DropdownMenuItem<String>(
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value: type,
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child: Text(type),
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);
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}).toList(),
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onChanged: (value) {
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setState(() {
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_selectedFeedbackType = value!;
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});
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},
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),
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),
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const SizedBox(height: 24),
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// 反馈内容
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Text(
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'反馈内容',
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style: TextStyle(
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fontSize: 16,
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fontWeight: FontWeight.w600,
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color: AppColors.onSurface,
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),
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),
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const SizedBox(height: 12),
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Container(
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decoration: BoxDecoration(
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color: Colors.white,
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borderRadius: BorderRadius.circular(12),
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boxShadow: [
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BoxShadow(
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color: Colors.black.withOpacity(0.05),
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blurRadius: 10,
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offset: const Offset(0, 2),
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),
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],
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),
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child: TextField(
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controller: _feedbackController,
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maxLines: 6,
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decoration: const InputDecoration(
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hintText: '请详细描述您遇到的问题或建议...',
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border: InputBorder.none,
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contentPadding: EdgeInsets.all(16),
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),
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),
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),
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const SizedBox(height: 24),
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// 联系邮箱
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Text(
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'联系邮箱（可选）',
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style: TextStyle(
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fontSize: 16,
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fontWeight: FontWeight.w600,
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color: AppColors.onSurface,
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),
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),
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const SizedBox(height: 12),
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Container(
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decoration: BoxDecoration(
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color: Colors.white,
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borderRadius: BorderRadius.circular(12),
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boxShadow: [
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BoxShadow(
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color: Colors.black.withOpacity(0.05),
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blurRadius: 10,
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offset: const Offset(0, 2),
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),
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],
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),
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child: TextField(
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onChanged: (value) {
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_contactEmail = value;
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},
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decoration: const InputDecoration(
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hintText: '请输入您的邮箱地址',
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border: InputBorder.none,
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contentPadding: EdgeInsets.symmetric(
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horizontal: 16,
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vertical: 12,
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),
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),
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),
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),
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const SizedBox(height: 32),
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// 提交按钮
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SizedBox(
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width: double.infinity,
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child: ElevatedButton(
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onPressed: _isSubmitting ? null : _submitFeedback,
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style: ElevatedButton.styleFrom(
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backgroundColor: AppColors.primary,
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foregroundColor: Colors.white,
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padding: const EdgeInsets.symmetric(vertical: 16),
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shape: RoundedRectangleBorder(
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borderRadius: BorderRadius.circular(12),
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),
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),
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child: _isSubmitting
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? const SizedBox(
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height: 20,
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width: 20,
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child: CircularProgressIndicator(
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strokeWidth: 2,
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valueColor: AlwaysStoppedAnimation<Color>(Colors.white),
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),
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)
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: const Text(
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'提交反馈',
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style: TextStyle(
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fontSize: 16,
|
|||
|
|
fontWeight: FontWeight.w600,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
|
|||
|
|
const SizedBox(height: 16),
|
|||
|
|
|
|||
|
|
// 提示信息
|
|||
|
|
Container(
|
|||
|
|
padding: const EdgeInsets.all(16),
|
|||
|
|
decoration: BoxDecoration(
|
|||
|
|
color: AppColors.primary.withOpacity(0.1),
|
|||
|
|
borderRadius: BorderRadius.circular(12),
|
|||
|
|
),
|
|||
|
|
child: Row(
|
|||
|
|
children: [
|
|||
|
|
Icon(
|
|||
|
|
Icons.info_outline,
|
|||
|
|
color: AppColors.primary,
|
|||
|
|
size: 20,
|
|||
|
|
),
|
|||
|
|
const SizedBox(width: 12),
|
|||
|
|
Expanded(
|
|||
|
|
child: Text(
|
|||
|
|
'我们会认真对待每一条反馈，并在24小时内回复您的问题。',
|
|||
|
|
style: TextStyle(
|
|||
|
|
fontSize: 14,
|
|||
|
|
color: AppColors.primary,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/// 构建快速操作卡片
|
|||
|
|
Widget _buildQuickActionCard({
|
|||
|
|
required IconData icon,
|
|||
|
|
required String title,
|
|||
|
|
required String subtitle,
|
|||
|
|
required VoidCallback onTap,
|
|||
|
|
}) {
|
|||
|
|
return GestureDetector(
|
|||
|
|
onTap: onTap,
|
|||
|
|
child: Container(
|
|||
|
|
padding: const EdgeInsets.all(16),
|
|||
|
|
decoration: BoxDecoration(
|
|||
|
|
color: Colors.white,
|
|||
|
|
borderRadius: BorderRadius.circular(12),
|
|||
|
|
boxShadow: [
|
|||
|
|
BoxShadow(
|
|||
|
|
color: Colors.black.withOpacity(0.05),
|
|||
|
|
blurRadius: 10,
|
|||
|
|
offset: const Offset(0, 2),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
child: Column(
|
|||
|
|
children: [
|
|||
|
|
Icon(
|
|||
|
|
icon,
|
|||
|
|
color: AppColors.primary,
|
|||
|
|
size: 32,
|
|||
|
|
),
|
|||
|
|
const SizedBox(height: 8),
|
|||
|
|
Text(
|
|||
|
|
title,
|
|||
|
|
style: TextStyle(
|
|||
|
|
fontSize: 14,
|
|||
|
|
fontWeight: FontWeight.w600,
|
|||
|
|
color: AppColors.onSurface,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
const SizedBox(height: 4),
|
|||
|
|
Text(
|
|||
|
|
subtitle,
|
|||
|
|
style: TextStyle(
|
|||
|
|
fontSize: 12,
|
|||
|
|
color: AppColors.onSurfaceVariant,
|
|||
|
|
),
|
|||
|
|
textAlign: TextAlign.center,
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/// 构建FAQ分类
|
|||
|
|
Widget _buildFAQCategory(String category) {
|
|||
|
|
final categoryFAQs = _faqList.where((faq) => faq['category'] == category).toList();
|
|||
|
|
|
|||
|
|
return Container(
|
|||
|
|
margin: const EdgeInsets.symmetric(horizontal: 16, vertical: 8),
|
|||
|
|
decoration: BoxDecoration(
|
|||
|
|
color: Colors.white,
|
|||
|
|
borderRadius: BorderRadius.circular(12),
|
|||
|
|
boxShadow: [
|
|||
|
|
BoxShadow(
|
|||
|
|
color: Colors.black.withOpacity(0.05),
|
|||
|
|
blurRadius: 10,
|
|||
|
|
offset: const Offset(0, 2),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
child: Column(
|
|||
|
|
crossAxisAlignment: CrossAxisAlignment.start,
|
|||
|
|
children: [
|
|||
|
|
Padding(
|
|||
|
|
padding: const EdgeInsets.all(16),
|
|||
|
|
child: Text(
|
|||
|
|
category,
|
|||
|
|
style: TextStyle(
|
|||
|
|
fontSize: 16,
|
|||
|
|
fontWeight: FontWeight.bold,
|
|||
|
|
color: AppColors.onSurface,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
...categoryFAQs.map((faq) => _buildFAQItem(faq)),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/// 构建FAQ项目
|
|||
|
|
Widget _buildFAQItem(Map<String, dynamic> faq) {
|
|||
|
|
return ExpansionTile(
|
|||
|
|
title: Text(
|
|||
|
|
faq['question'],
|
|||
|
|
style: TextStyle(
|
|||
|
|
fontSize: 14,
|
|||
|
|
fontWeight: FontWeight.w500,
|
|||
|
|
color: AppColors.onSurface,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
children: [
|
|||
|
|
Padding(
|
|||
|
|
padding: const EdgeInsets.fromLTRB(16, 0, 16, 16),
|
|||
|
|
child: Text(
|
|||
|
|
faq['answer'],
|
|||
|
|
style: TextStyle(
|
|||
|
|
fontSize: 14,
|
|||
|
|
color: AppColors.onSurfaceVariant,
|
|||
|
|
height: 1.5,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/// 显示学习指南
|
|||
|
|
void _showLearningGuide() {
|
|||
|
|
showDialog(
|
|||
|
|
context: context,
|
|||
|
|
builder: (context) {
|
|||
|
|
return AlertDialog(
|
|||
|
|
title: const Text('学习指南'),
|
|||
|
|
content: const SingleChildScrollView(
|
|||
|
|
child: Column(
|
|||
|
|
crossAxisAlignment: CrossAxisAlignment.start,
|
|||
|
|
mainAxisSize: MainAxisSize.min,
|
|||
|
|
children: [
|
|||
|
|
Text(
|
|||
|
|
'1. 注册并完善个人信息',
|
|||
|
|
style: TextStyle(fontWeight: FontWeight.w600),
|
|||
|
|
),
|
|||
|
|
SizedBox(height: 8),
|
|||
|
|
Text('创建账户后，请完善您的英语水平、学习目标等信息，以便为您提供个性化的学习内容。'),
|
|||
|
|
SizedBox(height: 16),
|
|||
|
|
Text(
|
|||
|
|
'2. 设置学习目标',
|
|||
|
|
style: TextStyle(fontWeight: FontWeight.w600),
|
|||
|
|
),
|
|||
|
|
SizedBox(height: 8),
|
|||
|
|
Text('在设置中制定每日学习目标，包括单词数量和学习时长，系统会帮助您跟踪进度。'),
|
|||
|
|
SizedBox(height: 16),
|
|||
|
|
Text(
|
|||
|
|
'3. 选择学习模式',
|
|||
|
|
style: TextStyle(fontWeight: FontWeight.w600),
|
|||
|
|
),
|
|||
|
|
SizedBox(height: 8),
|
|||
|
|
Text('根据您的需求选择单词学习、语法练习、听力训练等不同的学习模式。'),
|
|||
|
|
SizedBox(height: 16),
|
|||
|
|
Text(
|
|||
|
|
'4. 坚持每日学习',
|
|||
|
|
style: TextStyle(fontWeight: FontWeight.w600),
|
|||
|
|
),
|
|||
|
|
SizedBox(height: 8),
|
|||
|
|
Text('保持每日学习习惯，利用碎片时间进行学习，积少成多提升英语水平。'),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
actions: [
|
|||
|
|
TextButton(
|
|||
|
|
onPressed: () => Navigator.pop(context),
|
|||
|
|
child: const Text('知道了'),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
);
|
|||
|
|
},
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/// 联系客服
|
|||
|
|
void _contactCustomerService() {
|
|||
|
|
showDialog(
|
|||
|
|
context: context,
|
|||
|
|
builder: (context) {
|
|||
|
|
return AlertDialog(
|
|||
|
|
title: const Text('联系客服'),
|
|||
|
|
content: Column(
|
|||
|
|
mainAxisSize: MainAxisSize.min,
|
|||
|
|
crossAxisAlignment: CrossAxisAlignment.start,
|
|||
|
|
children: [
|
|||
|
|
const Text('您可以通过以下方式联系我们：'),
|
|||
|
|
const SizedBox(height: 16),
|
|||
|
|
Row(
|
|||
|
|
children: [
|
|||
|
|
const Icon(Icons.email, size: 20),
|
|||
|
|
const SizedBox(width: 8),
|
|||
|
|
const Text('邮箱：'),
|
|||
|
|
GestureDetector(
|
|||
|
|
onTap: () {
|
|||
|
|
Clipboard.setData(const ClipboardData(text: 'support@aienglish.com'));
|
|||
|
|
ScaffoldMessenger.of(context).showSnackBar(
|
|||
|
|
const SnackBar(content: Text('邮箱地址已复制')),
|
|||
|
|
);
|
|||
|
|
},
|
|||
|
|
child: Text(
|
|||
|
|
'support@aienglish.com',
|
|||
|
|
style: TextStyle(
|
|||
|
|
color: AppColors.primary,
|
|||
|
|
decoration: TextDecoration.underline,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
const SizedBox(height: 8),
|
|||
|
|
Row(
|
|||
|
|
children: [
|
|||
|
|
const Icon(Icons.phone, size: 20),
|
|||
|
|
const SizedBox(width: 8),
|
|||
|
|
const Text('电话：'),
|
|||
|
|
GestureDetector(
|
|||
|
|
onTap: () {
|
|||
|
|
Clipboard.setData(const ClipboardData(text: '400-123-4567'));
|
|||
|
|
ScaffoldMessenger.of(context).showSnackBar(
|
|||
|
|
const SnackBar(content: Text('电话号码已复制')),
|
|||
|
|
);
|
|||
|
|
},
|
|||
|
|
child: Text(
|
|||
|
|
'400-123-4567',
|
|||
|
|
style: TextStyle(
|
|||
|
|
color: AppColors.primary,
|
|||
|
|
decoration: TextDecoration.underline,
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
const SizedBox(height: 8),
|
|||
|
|
const Row(
|
|||
|
|
children: [
|
|||
|
|
Icon(Icons.access_time, size: 20),
|
|||
|
|
SizedBox(width: 8),
|
|||
|
|
Text('服务时间：9:00-18:00（工作日）'),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
),
|
|||
|
|
actions: [
|
|||
|
|
TextButton(
|
|||
|
|
onPressed: () => Navigator.pop(context),
|
|||
|
|
child: const Text('确定'),
|
|||
|
|
),
|
|||
|
|
],
|
|||
|
|
);
|
|||
|
|
},
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
/// 提交反馈
|
|||
|
|
Future<void> _submitFeedback() async {
|
|||
|
|
if (_feedbackController.text.trim().isEmpty) {
|
|||
|
|
ScaffoldMessenger.of(context).showSnackBar(
|
|||
|
|
const SnackBar(
|
|||
|
|
content: Text('请输入反馈内容'),
|
|||
|
|
backgroundColor: Colors.red,
|
|||
|
|
),
|
|||
|
|
);
|
|||
|
|
return;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
setState(() {
|
|||
|
|
_isSubmitting = true;
|
|||
|
|
});
|
|||
|
|
|
|||
|
|
try {
|
|||
|
|
// TODO: 实现提交反馈的API调用
|
|||
|
|
await Future.delayed(const Duration(seconds: 2)); // 模拟网络请求
|
|||
|
|
|
|||
|
|
if (mounted) {
|
|||
|
|
ScaffoldMessenger.of(context).showSnackBar(
|
|||
|
|
const SnackBar(
|
|||
|
|
content: Text('反馈提交成功，感谢您的建议！'),
|
|||
|
|
backgroundColor: Colors.green,
|
|||
|
|
),
|
|||
|
|
);
|
|||
|
|
|
|||
|
|
// 清空表单
|
|||
|
|
_feedbackController.clear();
|
|||
|
|
_contactEmail = '';
|
|||
|
|
setState(() {
|
|||
|
|
_selectedFeedbackType = '功能建议';
|
|||
|
|
});
|
|||
|
|
}
|
|||
|
|
} catch (e) {
|
|||
|
|
if (mounted) {
|
|||
|
|
ScaffoldMessenger.of(context).showSnackBar(
|
|||
|
|
SnackBar(
|
|||
|
|
content: Text('提交失败：$e'),
|
|||
|
|
backgroundColor: Colors.red,
|
|||
|
|
),
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
} finally {
|
|||
|
|
if (mounted) {
|
|||
|
|
setState(() {
|
|||
|
|
_isSubmitting = false;
|
|||
|
|
});
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
}
|